LiveVenue – Terms and Conditions for LiveVenue App (Australia)

Effective Date:: 2025/01/01

Welcome to LiveVenue! By downloading, accessing, or using the LiveVenue app (“the App”), you agree to be bound by these Terms and Conditions (“Terms”) and our Privacy Policy. Please read these carefully.

1. Eligibility

The App is available for use by individuals aged 18 years or older. By creating an account, you confirm that you: Are at least 18 years old. Have the legal capacity to enter into a binding agreement.

2. Collection of Personal Information

We collect and process personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Personal information collected may include, but is not limited to:

• Identification documents (e.g., driver’s licence).
• Credit or debit card details.
• Contact details (e.g., name, email address, phone number).

Consent: By using the App, you consent to the collection, use, and storage of your personal information as outlined in our Privacy Policy. If you do not consent, please do not use the App.

Purpose of Collection: Your information will be used to:

• Facilitate ticket bookings and transactions.
• Process food and beverage orders.
• Verify your identity and age where required.

For more details, please review our [Privacy Policy].

3. Australian Consumer Law Compliance

Under the Australian Consumer Law (ACL): You are entitled to guarantees for the services provided, including that they will be rendered with due care and skill. In the event of a failure to provide services as described, you may be entitled to remedies such as a refund or compensation.

Refunds for tickets and orders will be handled in accordance with the refund policies of the event organizer or venue. LiveVenue is not responsible for disputes arising from third-party services.

4. Payment and Security

All payments must be made using a valid credit or debit card. Payment details are securely stored using encryption protocols and in compliance with Australian standards for data protection.

We are not liable for unauthorised transactions resulting from your failure to safeguard your account credentials.

5. Data Security

While we take all reasonable steps to protect your information, including encryption and secure servers, no data transmission over the internet is 100% secure. By using the App, you acknowledge and accept the inherent risks associated with online transactions.

6. Use of the App

You agree to:

• Use the App only for lawful purposes.
• Provide accurate, current, and complete information.
• Refrain from any activity that interferes with or disrupts the App’s operation.

We reserve the right to terminate or restrict access to your account for violations of these Terms.

7. Third-Party Services

The App integrates services from third-party event organizers, venues, and payment processors. LiveVenue does not assume liability for the actions, omissions, or terms of these third parties.

8. Intellectual Property

All content, trademarks, and features of the App are the property of LiveVenue or its licensors. You may not reproduce, distribute, or exploit any part of the App without written consent.

9. Limitation of Liability

To the maximum extent permitted by Australian law, LiveVenue excludes liability for:

• Loss or damage arising from the use or inability to use the App.
• Errors or inaccuracies in event listings or services provided by third parties.
• This exclusion does not limit your rights under the Australian Consumer Law.

10. Changes to Terms and Privacy Policy

We reserve the right to update these Terms or our Privacy Policy. You will be notified of material changes, and continued use of the App constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of Australia. Disputes will be resolved in the courts of [Insert State/Territory].

12. Contact Information

If you have questions or concerns about these Terms or your personal information, contact us at: Email: [email protected]

By using LiveVenue, you acknowledge that you have read, understood, and agree to these Terms and Conditions.